Terms of service
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Terms of Service
Her Hair Serene
This website is operated by Her Hair Serene. Throughout the site, the terms “we”, “us” and “our” refer to Her Hair Serene. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).
If you do not agree to these Terms, please do not use our website.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.
1. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your country or have parental consent.
You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.
We reserve the right to refuse service or terminate accounts if these Terms are violated.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to copy, reproduce, resell, or exploit any portion of our website, products, or branding without written permission.
Credit card information is always encrypted during transfer over secure networks.
3. Product Information & Pricing
We strive to display our products (including wig color, length, and texture) as accurately as possible. However, we cannot guarantee your device screen will display colors exactly the same.
Prices are subject to change without notice.
We reserve the right to modify or discontinue any product at any time.
4. Orders & Billing
We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or unauthorized transactions.
You agree to provide accurate and complete billing and shipping information.
If we cancel or modify your order, we may attempt to notify you using the contact details provided at checkout.
5. Returns & Refunds
Due to hygiene reasons, wigs and hair extensions must be unused, unworn, uninstalled, and in original condition to qualify for a return (if applicable).
We reserve the right to refuse returns that show signs of use, alteration, or tampering.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.
7. User Comments & Feedback
If you submit reviews, feedback, or suggestions, you agree that we may use them for marketing or promotional purposes without compensation.
You agree not to post unlawful, abusive, or misleading content.
8. Limitation of Liability
Her Hair Serene is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
All products and services are provided “as is” without warranties beyond those required by law.
9. Governing Law
These Terms of Service are governed by the laws of [Your Country].
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
Contact Information
If you have questions about these Terms of Service, please contact us at:
📧 support@herhairserene.com